Jtwain's Privacy Policy

We collect various types of information when you create an account and use jtwain's services. This information is necessary to improve service quality and ensure your security.

Personal Identity Information:

• Full Name, Date of Birth & Nationality
• Email Address & Mobile Number
• Current & Permanent Address
• National ID or passport number (for KYC verification)

Financial Information:

• Mobile Banking Numbers (bKash, Nagad, Rocket)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Usage patterns and duration on the platform
• Gaming History & Betting Records

Jtwain uses your information for specific purposes. Each purpose and its legal basis are outlined below:

We will never use your information for marketing or promotional purposes without your consent. You can opt out of marketing communications at any time.

Jtwain does not sell your personal data to any third party. However, limited information may be shared with trusted partners where necessary to deliver our services:

• Payment Providers: Necessary information is shared with mobile banking providers to process transactions.
• Game Software Providers: Minimal data may be shared with the relevant provider to operate games.
• Security Services: Data may be analyzed with specialist agencies to detect and prevent fraud.
• Legal Authorities: We may be required to disclose information in compliance with a legal order from a court or regulatory authority.

Jtwain uses cookies and similar technologies on its website. Cookies are small data files stored in your browser. We use three types of cookies:

• Essential Cookies: Required for core website functions such as maintaining login sessions. These cannot be disabled.
• Performance Cookies: Helps analyze site performance. You can disable these.
• Functional Cookies: Used to remember your preferences (language, theme). Optional.

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling certain essential cookies may cause some features on the site to stop working.

Jtwain employs industry-standard technical measures to keep your personal information secure:

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Multi-Factor Authentication: An additional verification layer for account login.
• Firewall Protection: Unauthorized network access is blocked.
• Regular Security Audits: Periodic security audits conducted by third-party specialists.
• Data Backup: Regular backups are maintained to prevent data loss.
• Access Control: Only authorized jtwain staff can access specific data.

Please be aware that no method of transmission over the internet or electronic storage is ever 100% secure. We take every reasonable measure to protect your data, but absolute security cannot be guaranteed.

Jtwain does not retain your information indefinitely. Specific retention periods apply to each type of data:

• Account Information: For the duration of active account and up to 5 years after closure.
• Financial Transaction Records: A minimum of 7 years, as required by AML regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years for dispute resolution.
• Cookies & Session Data: Deleted at the end of the session or after a maximum of 1 year.

Once the applicable retention period expires, data is securely deleted or anonymized. Retention periods may be extended where required by law.

As a jtwain user, you have a number of important rights regarding your personal data:

• Right to Know: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted for specific reasons.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond to your request within 30 days. Please note that due to legal obligations, certain data may not be eligible for deletion.

Jtwain strictly prohibits access to its services by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Proof of age is mandatory as part of the KYC process.
• If data belonging to a minor has been collected, it will be deleted immediately upon request from a parent or guardian.
• Any complaints involving minors are handled with the highest priority.

Jtwain may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below:

• For significant changes, a notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page is always kept current.
• A minimum of 14 days' notice will be given for any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Previous versions of this policy are available on request. Contact our support team and we will provide an archived copy.

Contact us for any questions, requests, or complaints regarding this Privacy Policy:

• Email: [email protected]
• Live Chat: Always available at the bottom-right corner of the website
• Support Hours: 24 hours a day, 7 days a week
• Response time: within 30 business days